Position Available: IT Support Technician I

HCST has a 25-year record of providing high-quality IT services for businesses in the greater Miami Valley. Our services include a full-range of Managed IT Support, Voice-over-IP phones and phone systems, and hardware and software using relationships with major vendors such as Microsoft, Xerox, Dell, Lenovo, Cisco and others.

HCST has earned a fantastic reputation for the quality of our services. Our technicians demonstrate that quality by their professional demeanor and appearance, trustworthiness, technical competence, and ability to interact with our clients. HCST support technicians are self-motivated -- able to pick up outstanding tasks, and work well with other team members as part of a technical support team.

Position Description

HCST has an immediate opening for a first-level support and ticket triage technician.

This IT Support Technician will be responsible for initial analysis of incoming support requests (tickets) and quickly resolving or forwarding to appropriate upper-level technicians for further response. Technician will also be responsible for maintaining an active view of ticket queues, and working with other technicians to ensure they are resolved in a timely manner. The technician is expected to be able to resolve tickets regarding day-to-day issues such as password changes, email client configuration updates and user questions, basic printer issues and any other level one requests.

This position is anticipated to be exclusively office-based, with no travel or on-site services required.

This position is classified as hourly, but may quickly grow to full-time salaried with benefits. Initial hourly rate will be commensurate with abilities.

HCST requires clean background checks (local and FBI) on all support technicians.

Key requirements:

To Apply

Please reply to this posting via email only. Send resume with detailed applicable experience, job and salary history to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . HCST employees are subject to background checks and require US citizenship.