Job Opportunities

It's GREAT to work with HCST!

HCST offers a competitive and comprehensive benefits program including health care benefits, vacation, leave, holidays, workers' compensation insurance, retirement plans and profit sharing bonus schedules. With a wide range of clients and activities, the day is never boring at HCST.

HCST seeks only highly motivated, reliable and trustworthy individuals, with the experience and qualifications necessary for required tasks. HCST rewards our staff for their initiative, and ability to provide services and support for our clients that are truly beyond what is expected as the norm for IT services.

IT Cooperative Education Position

HCST has an opening for a Cooperative Education position for IT-track student(s) (MIS, CS, CES). Our previous cooperative education positions have proven very valuable for the student and HCST. You'll be working in a real-live environment, exposed to a wide variety of systems, issues, and people.

We anticipate the following specific job functions for this position:

First-line support. Our Co-Op person will assist in answering incoming phone calls, resolving as many issue as possible on the first call, or obtaining information for a call-back from senior tech support staff.

Internal IT Support. Co-OP will be challenged with opportunities assisting with internal systems (linux and windows); managing and configuration email servers, web servers, backup devices, routers, and VPN configurations.

Web Maintenance. When necessary, Co-Op will be involved in making minor edit changes to client web sites to satisfy their requirements.

Work Location / Hours

The HCST office is located in Beavercreek Ohio, and this position will be staffed at that location.

HCST is flexible in working with either part-time students, or alternative work/study semester/quarters as appropriate.

CONTACT:

For further information, or to send a resume, please email (only) jobs-200803@hcst.com.

Help Desk Support Technician

HCST is seeking a number of junior-level IT support technicians to provide telephone-based IT support services. The Help Desk technicians will be required to field incoming calls from clients, generally relating to basic MS-Windows usage, network communications, basic application support, and password reset requests.

A set of expected call types, and their resolutions will be provided, for this position. The Help Desk Support Technician must be able to understand, and communicate effectively and clearly in english with the caller to resolve their issue. Network Communication issues are often related to operating in WiFi hotspots.

A demonstrated degree of proficiency and experience will be required in order to be able to answer a variety of common issues on the first call. A CompTIA A+ certification is beneficial, but not mandatory.

Ability to communicate clearly and professionally, and maintain a superior customer service demeanor is absolutely required.

WORK HOURS:
The Help Desk Support Technicians will provide phone-based coverage from 5pm to midnight, weeknights. Anticipated 1 day per week, with flexible scheduling.

Anticipated call volume is no more than 1 call per hour average, generally less. This position is ideal for the IT-oriented college student with demonstrated basic IT skills.

This position is a "work-at-home" position. Technicians will need to have a high-speed internet connection suitable for Voice-Over-IP, and a computer (Windows XP, Vista, or Linux with a graphical desktop. HCST will provide a VoIP phone for your use for this project.

Entry-level Inside Sales position

HCST is growing! To help us grow, HCST is looking for a bright, enthusiastic inside sales person. Our sales efforts will be focused on selling a specific subset of HCST services.

To find out more about they types of services we're selling, and more details on what we're looking for, please contact us as per the information below, email only. If you're really interested, you'll first have to sell the HCST president on your sales concepts, and how you can be a benefit to our organization.

Interested?

If you have any of the above areas of expertise, are professional, motivated, and reliable, please submit a brief resume via email only, including pertinent experience in above areas to jobs-200803@hcst.com. Resumes will be evaluated and individuals invited for in-person interviews.

A local, state, and national records check may be required of any applicants considered for HCST employment. US Citizenship may be required for some HCST staff positions.

HCST is an equal opportunity employer.

policies